LEGAL

Effective date: 19 August 2026

These Terms of Service ("Terms") govern your access to and use of Genematic (the "Service") operated by Genematic Ltd, a private limited company registered in England and Wales (Company No. 17150072) ("we", "us", or "our"), with registered office at 10 Sheppard Street, Swindon, England, SN1 5DB. Website: https://genematic.ai.

https://genematic.ai

By creating an account, clicking to accept, generating content, publishing to the Community Feed, or otherwise using the Service, you agree to be bound by these Terms, our Privacy Policy, Community Guidelines, and Copyright & IP Policy (together, the "Legal Terms"). If you do not agree, do not use the Service.

Privacy Policy

Community Guidelines

Copyright & IP Policy

You must be at least 13 years old (or 16 in the EEA/UK where that is the digital-consent age) to create an account. By using the Service you represent that you meet this age requirement, that you have the legal capacity to enter into a binding agreement, and that you are not barred from using the Service under applicable sanctions, export-control, or other laws.

You must be at least 18 years old to publish or make content public on the Community Feed, public profile, comments on public posts, or any other user-to-user public surface. If you are under 18 you may generate content privately (subject to the age rules above) but you may not share it publicly on the Service.

If you are using the Service on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms. The organisation is jointly responsible for all activity on the account.

support@genematic.ai

Genematic provides an AI-powered media generation platform that allows users to create videos and images using machine learning models provided by third-party providers ("AI Models"). The Service operates on a prepaid token system: access to generation features requires tokens, which may be obtained through subscriptions, one-time purchases, or promotions as described in section 4. In our native companion apps for iOS and Android, how you obtain tokens differs; see section 4.1.1. Tokens are deducted when you submit generation requests.

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice. We are not liable to you for any such modification, suspension, or discontinuation.

4.1 Overview

Genematic operates on a prepaid token system. Tokens are digital credits used solely to access AI generation features on the Service. You may obtain tokens through:

All payments are processed by third-party payment providers. Applicable taxes may be added at checkout based on your location. Prices are shown in USD unless otherwise stated at checkout.

By completing a purchase or starting a trial, you authorise us and our payment provider to charge your selected payment method for the amounts described at checkout and, where applicable, for recurring subscription charges as described in these Terms.

4.1.1 Native companion apps (iOS / Android)

Our optional iOS and Android apps are companion apps to the website. Digital tokens and subscriptions are not sold inside the app via Apple In-App Purchase or Google Play billing. When you need more credits or a subscription, the app opens https://genematic.ai in your device's system browser (Safari on iOS) where checkout completes on the website. After payment, you can return to the app; your account balance syncs through our servers. Card checkout is available on companion billing flows; cryptocurrency checkout may be unavailable in flows opened from the companion apps.

4.2 Subscriptions

4.2.1 Plans and billing

We offer subscription plans (e.g. Starter, Creator, Pro, Studio) with a monthly token allocation. Current plan names, prices, token amounts, and billing options are shown on our Pricing page and at checkout.

Pricing

Each account is limited to one active subscription at a time.

4.2.2 Auto-renewal

Your subscription renews automatically at the end of each billing period unless you cancel before the renewal date. On each renewal, we (via our payment provider) will charge the then-current subscription price for your plan and billing period, and we will credit your account with that period's token allocation in accordance with section 4.6.

By subscribing, you acknowledge and agree to recurring billing and authorise us to store your payment method and charge it for renewals until you cancel.

4.2.3 Subscription tokens

Subscription tokens are credited at the start of each paid billing period (or as otherwise described for trial periods in section 4.4). Unused subscription tokens expire at the end of that billing period and do not carry over. See section 4.6.

4.2.4 Upgrades, downgrades, and plan changes

If we offer plan changes (upgrade/downgrade) or billing-period changes, any proration, effective date, or token adjustment will be shown in the Service or at checkout before you confirm. Unless stated otherwise at checkout, plan changes take effect as described in your account or billing flow.

4.2.5 Cancellation

You may cancel your subscription at any time through:

Unless stated otherwise at cancellation:

Cancelling a subscription does not automatically refund amounts already paid for the current or prior billing periods.

Deleting your account does not replace cancellation of an active subscription. You are responsible for cancelling your subscription before account deletion if you do not wish to be charged for renewal.

4.2.6 Promotional codes

Promotional or discount codes may be offered from time to time. Each code is subject to its displayed terms (eligible plans, billing period, expiry, one-time use, etc.). We may modify or withdraw promotions at any time.

4.3 One-Time Token Purchases (Top-Ups)

You may purchase additional tokens outside a subscription via one-time token packs (and, where offered, custom amounts on eligible tiers). Top-up purchases are processed at checkout; tokens are credited to your purchased token balance after successful payment.

Purchased tokens never expire while your account remains active and are used after subscription and bonus tokens are consumed, as described in section 4.6.

One-time token purchases are separate from subscriptions and do not affect subscription renewal unless you separately subscribe.

4.4 $1 Trial

4.4.1 Offer

We may offer a limited-time $1 trial that gives you access to a selected subscription plan for an evaluation period of seven (7) days, including 125 trial tokens, subject to eligibility limits shown in the Service.

Eligibility is generally limited to one trial per account (and we may apply additional anti-abuse limits, such as one trial per device or network, as shown in the Service). If you are not eligible, the trial will not be activated.

4.4.2 Trial checkout and payment method

Starting a $1 trial requires a one-time $1 payment via Stripe Checkout and your agreement to these Terms.

By completing trial checkout, you:

The $1 trial fee is a separate charge from your first subscription renewal.

4.4.3 Conversion to paid subscription

Unless you cancel before the trial ends, your selected plan will automatically convert to a paid monthly subscription at the then-current monthly price shown for that plan at checkout or in the Service. Your first renewal charge occurs at the end of the 7-day trial unless you choose early activation as described in section 4.4.5.

After conversion, your subscription renews monthly in accordance with section 4.2, and subscription tokens are credited according to section 4.6.

4.4.4 Cancelling during trial

You may cancel during the trial through Account settings or the Billing Portal. If you cancel before the trial ends, your subscription will not renew at the end of the trial and you will not be charged the plan's monthly price for that renewal cycle.

Cancelling during the trial does not refund the $1 trial fee or unused trial tokens.

4.4.5 Early activation

During your trial, you may choose to activate your plan early through the Service — for example via an “Activate” control in your account, or when the Service prompts you because your remaining trial tokens are insufficient for a generation you requested (including when you still have some trial tokens left, but not enough for that run).

If you attempt to start a generation (or similar paid action) while your trial balance is below the required cost, the Service will show an early-activation prompt instead of completing that generation. Activation is not automatic: your paid subscription starts only if you confirm activation in that prompt (or elsewhere in the Service). You may dismiss the prompt and continue using any remaining trial tokens for actions that fit within your balance, or wait until the trial ends under section 4.4.3.

If you confirm early activation:

Early activation is voluntary. Once processed, the charge is non-refundable under section 4.5.3.

4.4.6 Marketing emails (trial)

By starting a $1 trial, you agree to receive product updates, tips, and promotional emails at the email address on your account. You may unsubscribe from promotional emails at any time using the unsubscribe link in any email or in your account settings; unsubscribing does not cancel your trial or subscription and does not affect payment obligations under these Terms.

4.5 Refunds

4.5.1 Billing errors and failed trial activation

If you were charged in error (e.g. duplicate charge, charge after successful cancellation processed before renewal, or trial fee charged but trial could not be activated due to eligibility), contact us at support@genematic.ai within 14 days of the charge. We will review and, where appropriate, issue a refund or account credit.

4.5.2 $1 trial fee

The $1 trial fee is non-refundable once the trial has been successfully activated and trial tokens have been credited, including if you cancel during the trial, activate early, or do not use the Service.

4.5.3 Subscription charges

Subscription fees are generally non-refundable, including:

If required by mandatory consumer law in your jurisdiction (including certain statutory rights in the UK/EEA), you may have additional rights that are not excluded by these Terms. Nothing in this section limits rights that cannot be waived by law.

4.5.4 One-time token purchases

All one-time token purchases are final and non-refundable. Unused purchased tokens have no cash value and cannot be exchanged for money or transferred to another account.

4.5.5 Chargebacks

If you initiate a chargeback or payment dispute without first contacting us, we may suspend or terminate your account and revoke token balances associated with the disputed payment, to the extent permitted by law.

4.6 Token Expiry and usage order

Token behaviour depends on how they were obtained:

If your account is terminated for a violation of these Terms, all remaining token balances (subscription, purchased, and bonus) are forfeited without refund.

4.7 Payment Processing, Taxes & Failed Payments

Payments are processed by third-party providers, primarily Stripe, Inc. for card payments and subscriptions. Other payment methods shown at checkout on the website are processed by their respective providers. We do not store full payment card details on our servers.

Applicable sales tax, VAT, or GST may be calculated and collected at checkout where required.

If a subscription renewal payment fails, we may retry collection, restrict access to paid features, or suspend your subscription until payment succeeds, as described in the Service or by email. You remain responsible for keeping your payment method current via the Billing Portal or Account settings.

4.8 Price Changes

We may change subscription prices, plan features, token allocations, or per-generation token costs at any time. Changes apply to future purchases and renewals after reasonable notice where required by law. Prices and allocations already paid for the current billing period are not retroactively adjusted.

4.9 Referral Earnings

Tokens earned through the referral programme are credited to your account and governed by the referral programme rules displayed on the Service. Referral tokens have no cash value and are non-transferable.

4.10 Content Creator Program (CCP)

If you participate in the Content Creator Program (CCP), cash payments for published videos and view-based bonuses are governed by the programme rates shown on /creators and in your partner invoice tools. Performance bonuses are calculated per video (including any stated per-video maximum) based on combined live views during the applicable measurement window after publish. There is no separate monthly bonus cap beyond those per-video rates.

/creators

CCP affiliate link. Approved CCP creators may receive a personal affiliate link that opens the Service dashboard (for example /dashboard?ccp=…). A first visit via that link may set a browser cookie (and related local storage) that marks the visitor for up to 14 days. If the visitor creates an account within that window and is not already attributed under another referral programme, they are attributed to the creator. For 30 days after attribution, the creator may earn a 10% cash commission on that user's paid token top-ups (not subscription renewals unless we expressly say otherwise on the Service), subject to verification, anti-fraud checks, and the invoice / payout rules in the CCP tools. Attribution is first-touch within the click window; self-referrals and stacking with the token referral programme are not permitted.

We may independently verify reported views and engagement before approving or paying any invoice. If activity appears unusual, inconsistent, or otherwise suspicious, we may request additional analytics or statistics for the relevant video(s) (for example, platform insights exports or screenshots covering the measurement period) and may delay, reduce, or decline payment until we are reasonably satisfied that the figures are authentic. Providing incomplete, misleading, or fabricated statistics is grounds for rejection of the invoice and may result in removal from the programme.

You agree not to generate, upload, store, publish, comment on, message, or otherwise share content — including Inputs, Outputs, profile material, and Community Feed posts — that falls into the categories below. These rules apply whether or not automated filters detect the content. A fuller, non-contractual summary is in our Community Guidelines.

Policy highlights (non-exhaustive): You must not use the Service to create or request content in the following categories: sexually explicit or otherwise NSFW / 18+ adult material; political content (including election-related, partisan, or extremist material); graphic or gratuitous violence; or content that depicts, promotes, or could reasonably assist “dangerous” conduct (including weapons, self-harm, illegal acts, or harm to others).

You also agree not to:

We may remove, geo-restrict, label, demonetise, or refuse to host any content, and suspend or terminate accounts, without prior notice and without refund, where we reasonably believe these rules, the Legal Terms, or the law have been violated, or where we are required to do so. Our enforcement does not create a duty to monitor (see section 8).

6.1 Your Content and Outputs

You retain ownership of the text prompts, images, and other inputs you submit to the Service ("Inputs"). Subject to these Terms, you own the AI-generated outputs ("Outputs") produced from your Inputs, to the extent permitted by applicable law.

Important: AI-generated content may not be fully protectable by copyright in all jurisdictions. You are responsible for understanding the copyright status of Outputs in your jurisdiction before using them commercially.

Your sole responsibility for generations: You are solely and exclusively responsible for all Inputs you provide and all Outputs generated through your account. Genematic does not pre-screen or approve prompts or outputs, does not endorse user-generated content, and is not liable for how you create, use, publish, or share generations. Legal, regulatory, contractual, and reputational consequences arising from your generations rest with you alone.

By submitting Inputs, you grant Genematic a limited, non-exclusive, worldwide licence to process your Inputs for the purpose of providing the Service (including transmitting them to AI model providers). This licence does not grant us the right to use your Inputs or Outputs for training AI models without your separate consent.

6.2 Public Feed, profiles, comments, and other User Content

"User Content" means anything you submit, generate, upload, publish, comment, or display on or through the Service, including Inputs, Outputs, captions, profile name/photo/bio, comments, messages you send to other users that they may report, and metadata you provide.

Generations are private by default. Publishing to the Community Feed, a public profile, or any other public surface is opt-in. By accepting these Terms when you create an account (and by continuing to use the Service) you agree to this section 6.2 in full. Each time you publish, you repeat and confirm the warranties in section 6.2.2.

6.2.1 Licence you grant us

When you make User Content public, you grant Genematic a worldwide, royalty-free (except for any CCP amounts we separately agree to pay), transferable, sublicensable, non-exclusive licence to host, store, cache, reproduce, transcode, adapt (including thumbnails, previews, watermarks, AI-generation labels, and format conversions), communicate to the public, display, distribute, index, embed, and otherwise use that User Content — and your name, username, voice, and likeness as you provided them — for the purpose of operating, securing, moderating, improving, and promoting the Service (including the landing page, emails, in-product surfaces, and our official social channels). We may sublicense these rights to vendors who help us run the Service (for example CDNs, hosting, and video-streaming providers).

Other users receive only a limited, revocable licence to view and interact with public User Content inside the Service (for example like, comment, remix where we offer that feature). They do not receive ownership. Scraping or bulk downloading other users' content is prohibited.

This licence lasts for as long as the content is public, and survives unpublish, account deletion, and termination solely to the extent reasonably necessary for: (a) residual copies in backups, caches, CDNs, search-engine indexes, and other users' devices that we do not control; (b) legal holds, disputes, invoicing, tax, and regulatory compliance; (c) the investigation and reporting of illegal content; and (d) completing a promotion or CCP measurement window already in progress. We do not promise that unpublishing will retrieve copies already spread outside the Service.

To the maximum extent permitted by law, you waive (or agree not to assert against us or our sublicensees) moral rights, droit d'auteur attribution/integrity rights, and similar rights in User Content for the uses licensed above.

6.2.2 Your warranties when you publish

Each time you publish or keep content public, you represent and warrant that:

6.2.3 You are solely responsible

You are the sole publisher of your User Content. Genematic does not pre-approve posts, does not endorse User Content, and is not a joint author, joint publisher, or speaker of your posts. Legal, regulatory, contractual, tax, and reputational consequences of what you generate or publish rest with you. Other users may screenshot, download, or re-share content; we are not liable for third-party copying we do not control.

6.3 Genematic IP

The Service, including its software, design, trademarks, and branding, is owned by or licensed to Genematic. Nothing in these Terms grants you any rights to our intellectual property except the limited right to use the Service as described herein.

6.4 Third-Party Models

AI Models provided by third parties (e.g. Kling, Flux, Sora, DALL-E) are subject to the usage policies of their respective owners. By using these models through our Service, you agree to comply with those policies. We are not responsible for the outputs, capabilities, or limitations of third-party models.

The Community Feed, public profiles, comments, likes, and similar surfaces are optional hosting tools. We may change ranking, eligibility, labels, thumbnails, or availability at any time. We may feature public posts (including on the marketing site) under the licence in section 6.2.

No duty to monitor. We do not undertake general monitoring of User Content and have no obligation to pre-screen posts. We may, however, operate automated and human moderation, hash-matching, classifier, and notice-and-action systems, including at our discretion or when required by law. Use of those systems does not make us the publisher of User Content and does not waive intermediary protections (section 8).

We may remove, restrict, age-gate, geo-block, demonetise (including withholding or clawing back CCP amounts), or refuse to distribute content that we reasonably believe violates the Legal Terms or law, or that creates legal, safety, or reputational risk. We may notify you of significant restrictions and, where the EU Digital Services Act ("DSA") requires it, provide a statement of reasons and an internal complaint handle. We may restore content if a complaint is well-founded.

You can unpublish your own posts from your account, subject to residual copies described in section 6.2.1. We may retain unpublished or deleted content as required for legal holds, tax, dispute resolution, and illegal-content investigations.

If you participate in CCP, violating this section or publishing ineligible content is grounds to delay, reduce, claw back, or refuse payment and to remove you from the programme.

You acknowledge that, for User Content, Genematic acts as a hosting service / technical intermediary, not as the author, editor, or publisher of your posts.

/legal/report

Actual knowledge for these purposes arises from a valid notice that is sufficiently precise to locate the content and explain why it is illegal, or from our own detection. Vague complaints, competitor flags, or disagreement with lawful AI art do not, without more, constitute actual knowledge.

We respond to notices of alleged copyright and other IP infringement. Repeat infringers will have their accounts terminated in appropriate circumstances (17 U.S.C. § 512(i)). The full procedure, designated-agent details, and counter-notice process are in our Copyright & IP Policy.

Send copyright notices to copyright@genematic.ai (copy legal@genematic.ai) with the information required by 17 U.S.C. § 512(c)(3). Misrepresentation of infringement may create liability under § 512(f) and equivalent laws. We may share your notice with the poster.

copyright@genematic.ai

legal@genematic.ai

If you believe User Content is illegal (including CSAM, NCII, terrorist content, fraud, or other criminal content), use in-product Report where available and/or submit a notice via /legal/report or legal@genematic.ai. To be actionable, a notice should include: (1) a sufficiently substantiated explanation of why the information is illegal; (2) a precise URL or other locator; (3) your name and email; and (4) a good-faith statement. You may remain anonymous except where the identity of the individual is needed to determine the illegality of the content (DSA Article 16).

NCII / intimate deepfakes. Identifiable individuals may request removal of non-consensual intimate imagery (including synthetic) under applicable US, UK, and EU rules. We treat such notices as high priority.

Defamation (UK). For a Defamation Act 2013 s.5 notice, include the complainant's name, the statement complained of, where it appears, why it is defamatory, and whether you consent to us sending your name to the poster.

We may remove or disable access expeditiously, ask the poster to respond, preserve logs, and/or refer the matter to authorities. Submitting a knowingly false notice may be unlawful. We are not a court and our action is not an admission that content was illegal or that we are a publisher.

Outputs are produced by machine-learning models and may be inaccurate, biased, defamatory, infringing, or unexpected. You must not present Outputs as unaltered photographs, official records, or authentic recordings of real events or real people where that would mislead. Where EU AI Act Article 50 or other law requires disclosure that content is AI-generated or has been manipulated, you are responsible for that disclosure when you export or re-publish the content. We may apply visible or machine-readable labels (including watermarks or C2PA-style credentials) to public posts; you must not strip required labels.

Third-party model providers have their own acceptable-use policies. Those policies bind you in addition to these Terms. We are not responsible for model refusals, hallucinations, or downstream model-provider enforcement.

Your use of the Service is subject to our Privacy Policy, which is incorporated into these Terms by reference.

If your User Content includes personal data of another person (a face, name, voice, or other identifier), you determine to publish it and you must have a lawful basis under GDPR/UK GDPR and any other applicable privacy law. You agree that we may process that data as needed to host, moderate, and (where required) remove the content. A depicted person may request access restriction or erasure as described in the Privacy Policy; we may unpublish the post without admitting liability.

The Service integrates with or links to third-party services, including OAuth providers (Google, Apple, Facebook, TikTok) and AI model providers (Fal.ai, OpenAI). Subscription, trial, and card top-up payments are processed by Stripe, Inc. Stripe's services are subject to Stripe's terms and privacy policy. These third parties have their own terms and privacy policies, which you should review. We are not responsible for the practices of third-party services.

Stripe's terms

privacy policy

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant the accuracy, completeness, legality, or quality of any AI-generated Output or of any User Content. We do not endorse User Content. AI-generated content may be inaccurate, misleading, or inappropriate — you use and publish it at your own risk.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GENEMATIC AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR:

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) USD $50.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above may not apply to you. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited under English law or under mandatory EU/UK consumer law.

You agree to indemnify, defend, and hold harmless Genematic and its affiliates, officers, directors, employees, agents, and licensors from any claims, demands, investigations, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your violation of the Legal Terms; (c) your Inputs, Outputs, or other User Content; (d) your publication of content on the Community Feed or elsewhere; (e) alleged infringement of IP, publicity, personality, or moral rights; (f) alleged NCII, deepfakes, defamation, or privacy/data-protection violations; (g) personal data of third parties that you submit or publish; (h) your CCP or other monetisation activity; or (i) your disputes with other users. We may assume exclusive defence at your expense. This duty survives termination.

We may suspend or terminate your access to the Service immediately and without notice if you violate the Legal Terms, if required by law, if we receive a valid illegal-content or IP notice we cannot reasonably resolve, if you are a repeat infringer, or for any other reason at our sole discretion to the extent permitted by law.

You may delete your account at any time via account settings or by contacting support@genematic.ai. Termination or account deletion does not entitle you to a refund of subscription fees, the $1 trial fee, or any unused token balance. If you have an active subscription, you must cancel it separately to avoid future renewal charges.

Sections 5, 6, 7, 8, 9, 10, 11, 12, 14, 15, 16, 17, 18, and 20 survive termination.

These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or related to these Terms or the Service that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer habitually resident in the UK or EEA, you also enjoy the mandatory protections of the law of your country of residence, and you may bring proceedings in the courts of that country. Nothing in this section prevents you from raising a complaint with a consumer authority, an out-of-court dispute body, or a data protection regulator, or (for EU users) using the DSA certified out-of-court settlement body process where applicable.

US users: intermediary protections under 47 U.S.C. § 230 and 17 U.S.C. § 512 apply to the extent of their terms, regardless of this governing-law clause.

Digital content and right of withdrawal (EEA/UK consumers): By purchasing tokens, starting a subscription, or beginning a trial, you request immediate access to digital content and services. Where permitted by law, you acknowledge that once access or token credits are provided, your statutory right to cancel under consumer distance-selling rules may be lost or reduced for the portion of the service already supplied.

We may revise these Terms from time to time. When we make material changes, we will notify you by posting the updated Terms on this page with a new effective date and, where appropriate, by sending an email notification. Your continued use of the Service after such notice constitutes your acceptance of the revised Terms.

If you do not agree to the revised Terms, you must stop using the Service and may request account deletion. We may require re-acceptance before you can publish again.

For questions about these Terms:

See also: Privacy Policy · Community Guidelines · Copyright & IP · Report illegal content.

Copyright & IP

Report illegal content